Refund and Returns Policy
At Khoojoh, multiple independent sellers may offer products and services through the platform. Return and refund eligibility may vary depending on the seller and product category.
1. Return Eligibility
Products may be eligible for return if:
- Wrong item was delivered
- Product is damaged or defective
- Product significantly differs from description
- Item is missing parts/accessories
Return requests must usually be initiated within 7 days of delivery unless otherwise specified by the seller.
2. Non-Returnable Items
The following items may not be eligible for return:
- Customized or personalized products
- Digital products/services
- Perishable goods
- Innerwear or hygiene-sensitive items
- Items marked “Non-Returnable”
3. Refund Process
Once the returned item is received and verified:
- Refunds are processed to the original payment method
- Processing may take 5–10 business days
- Shipping or payment gateway charges may be non-refundable
4. Cancellation Policy
Orders may be cancelled before shipment or processing. Once shipped, cancellation may not be possible.
Digital subscriptions or service-based purchases may not be refundable after activation.
5. Seller Responsibility
Individual sellers are responsible for:
- Product quality
- Return acceptance
- Refund approvals
Khoojoh acts as a technology platform and may assist in dispute resolution where applicable.
6. Fraud Prevention
Refunds or returns may be rejected in cases of:
- Excessive return abuse
- False claims
- Used or damaged returned items
- Violation of seller policies